1.What is your return policy?
You can return items within 30 days of receipt, provided they are unused, unwashed, and in their original packaging.
2.How can I request a refund?
To request a refund, initiate a return request through your account dashboard. Refunds are processed within 7-10 business days after we receive the returned items.
3.Are there any items that cannot be returned?
Yes, certain items like undergarments, swimwear, and personalized items are non-returnable for hygiene and customization reasons.
Product Care
1.How do I care for my apparel?
Care instructions are provided on the product label and the product page. Follow these guidelines to ensure the longevity of your apparel.
2.Can I machine wash all your products?
Most of our apparel is machine washable, but delicate items may require hand washing or dry cleaning. Refer to the product label for specific instructions.
Support & Contact
1.How can I contact customer support?
You can contact us via email at support@bathvilla.org.
2. Do you have a live chat option?
Yes, our live chat is available 24/7 on our website for instant assistance.